Terms & Conditions

Custom Outdoor Cushions & Pillows Terms and Conditions

PLEASE READ THE FOLLOWING TERMS OF PURCHASING AND DISCLAIMERS CAREFULLY BEFORE PLACING YOUR ORDER

This agreement shall be governed by and construed in accordance with the laws of the State of Washington without giving effect to any principles or conflicts of law. If any provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Custom Cushion Return Policy Your product is 100 percent custom-made to order only for you. Therefore, Cascadia Outdoor Cushions does not accept returns. We will work with you to achieve the desired result in your product. Cascadia Outdoor Cushions does not inventory or warehouse cushions or pillows, and we only market our products online. We have no way of reselling any cushions made to your custom specifications.

Customer Responsibilities When Ordering From Cascadia Outdoor Cushions

• Cascadia Outdoor Cushions is not responsible for cushions the customer does not like because the fabric color or texture does not match the color on their computer monitor or other fabrics at their location. We encourage you to order fabric samples before ordering cushions if this is a critical factor in your choice. Fabric samples can be ordered on the fabric manufacturers website www.Sunbrella.com
• Cascadia Outdoor Cushions is not responsible for cushions or pillows that are made correctly with incorrect information provided by the customer. Customers must be 100% certain that the dimensions provided are accurate.
• Cascadia Outdoor Cushions is not responsible for cushions the customer does not like due to the standard placement of fabric ties, seams, zippers,
• Cascadia Outdoor Cushion is not responsible for cushions the customer thinks are the wrong size because they are measuring differently than our website instructs - customer must measure as directed by Cascadia Outdoor Cushions.
• Cascadia Outdoor Cushions is not responsible for cushions the customer thinks are too thin or too thick even though they are made correctly based on the dimensions provided by the customer.
• Customers are responsible for any costs and delays associated with correcting mistakes made by the customer including all shipping charges (both ways).
• Cascadia Outdoor Cushions is not responsible for cushions the customer thinks are not comfortable enough or does not like for some other subjective reason.

Damaged Packaging It is up to the customer receiving the package to check for shipping damage prior to opening. Photograph the damaged area and notify Cascadia Outdoor Cushions within two (2) business days. We require photographs (prior to opening) and all packaging materials in order to process the claim on your behalf.

Cascadia Outdoor Cushions is more than willing to address any of these issues in a courteous, professional and timely manner to help the customer achieve the desired results. If the error is due to a customer mistake in ordering, the customer acknowledges responsibility and assumes the cost of correcting any mistakes.

Cascadia Outdoor Cushions Responsibilities

Cascadia Outdoor Cushions is responsible for using the fabric(s) the customer has selected.
Cascadia Outdoor Cushions is responsible for creating a finished product within the following tolerances. - Within one-half of an inch (½”) of the dimensions (width, depth, thickness) provided by the customer

Cascadia Outdoor Cushions is responsible for the costs of correcting any mistakes that we make if we fail to correctly produce cushions using the information provided by the customer, provided that:

• The customer notifies Cascadia Outdoor Cushions within five (5) working days of receiving the cushion(s).
• The customer acknowledges that we reserve the right to rework any cushions to correct our mistakes.
• The customer makes the cushion(s) available for a pickup by a ground carrier that we schedule after receiving confirmation from the customer that the cushion is ready for pick up.
• Cushions that are brought back to our facility for rework will not have been used in any way and arrive back at our facility in the same condition as when they were shipped. This means no stains, pet hair, cigarette, or other odors, etc.

If a customer follows procedure to return a cushion and Cascadia Outdoor Cushions deems that said cushion is, in fact, correct based on the customer’s order, the customer will be responsible for any costs Cascadia Outdoor Cushions incurs to return the cushion to the customer.

By purchasing from Cascadia Outdoor Cushions, you agree to these terms and/or conditions and all applicable laws. Cascadia Outdoor Cushions specializes in custom cushions. If you do not agree to these terms, please do not purchase from Cascadia Outdoor Cushions.

EVERY cushion we manufacture is considered made-to-order, or custom. We only make cushions based on the measurements that our customers provide to us at the time an order is placed.

Order Changes

Order changes cannot be accepted after one (1) business day of receiving the order, unless the customer agrees to pay the order change fees. These fees vary by order depending on products and materials.

Order Cancellations

Cascadia Outdoor Cushions accepts cancellations and order revisions up to one (1) business day from placing the order. There are some exceptions to this, depending on if the order is already in the production process (i.e. fabric cutting, etc.). All cushion and pillow products appearing on this website are made to order using customer specifications. Once a custom order is in production and the fabric has been cut to your specifications, the fabric is no longer suitable for use on any future orders, and the order cannot be canceled.

Cascadia Outdoor Cushions reserves the right to accept or reject reworks at our own discretion.

Address Corrections/Redelivery Fees

If Cascadia Outdoor Cushions incurs additional shipping costs and fees due to customer address entry error, the customer will be charged for the additional costs, including but not limited to an $11 address correction fee, a $11 delivery interruption fee to reroute, redelivery fees and any associated shipping charges.

Product Listings

Cascadia Outdoor Cushions strives for accuracy in all item descriptions, photographs, pricing, links and any other product-related information contained herein or referenced on our website. We cannot guarantee that all item descriptions, photographs, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Cascadia Outdoor Cushions shall, at its sole discretion, have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Hyperlinks to other websites from Cascadia Outdoor Cushions are provided as resources to customers and we do not assume responsibility for the claims and/or representations made on these or any other websites. Cascadia Outdoor Cushions reserves the right to change the prices of products sold on this website at any time.

Discount Codes

Only one (1) promotional code can be used during checkout.
Cascadia Outdoor Cushions is not responsible for invalid deals or codes posted by third-party sites.
Cascadia Outdoor Cushions reserves the right to discontinue coupon codes at any time.

Credit Card Charges, Debit Cards & Chargebacks

All products and services on Cascadia Outdoor Cushions require 100 percent payment before we can do any work. This is due to the custom nature of our work. Cascadia Outdoor Cushions does not retain any credit card information from the checkout process (except billing address information). This is for your security and ours. As a result, if we require additional payments, we may require you to give your credit card information over the phone.

All prices are in U.S. dollars. All credit card charges must be paid in U.S. dollars. The term “credit card holder” as used in these terms and conditions is defined as the person or entity in whose name the credit card was issued by the bank or financial institution that appears on the credit card.

What is the warranty for custom made patio furniture cushions?

We offer a one-year warranty from date of invoice, against material defects and workmanship assuming you the customer provides proper use and care of the cushion. Our warranty does not cover failure due to unreasonable use or acts of nature such as hail damage, wind damage or squirrel or rodent damage.

Sunbrella Fabric Warranty