Replacement Sling Warranty
Replacement Sling Warranty & Policies
At Cascadia Outdoor Cushions, we take pride in offering high-quality custom replacement slings designed for durability, comfort, and long-lasting performance. Before placing your order, please review our warranty, billing, return policies, and installation guidelines to ensure a smooth ordering process.
Replacement Sling Warranty
All custom replacement slings come with a one-year warranty against manufacturing defects, ensuring your slings are crafted to the highest standards.
The sling fabric itself is covered by the manufacturer's warranty, which provides three years of protection against fabric defects, fading, and strength loss under normal usage and exposure conditions.
This warranty does not cover:
Improper installation or incorrect measuring
Damage from misuse, extreme weather, or improper cleaning products
Normal wear and tear, mold, mildew, or fading caused by environmental factors
For fabric longevity, routine cleaning and proper maintenance are recommended.
Replacement Sling Return Policy
Custom replacement slings are non-returnable and non-refundable due to the inability to install them properly.
Measure carefully before placing your order, as incorrect sizes cannot be refunded.
We are not responsible for color discrepancies due to differences in screen displays. For the most accurate color match, we recommend ordering fabric samples before purchasing.
Sling Billing & Order Policy
Custom sling orders are charged in full at the time of purchase.
Since all replacement slings are made to your exact measurements and color selection, they cannot be resold or restocked.
If you are unsure about your measurements, please call us at 1-866-638-6416 before ordering. We are happy to walk you through the measuring process to ensure your slings fit properly.
Sling Size Discrepancy – Please Install Before Calling
DO NOT compare the size of your new sling to your old sling. Over time, old slings stretch and expand, so a new sling may appear smaller before installation.
If your sling feels too tight, ensure you have completely disassembled the chair, loosened all bolts, and properly inserted the sling fabric into the rails.
If you are having trouble installing your sling, please refer to our sling installation video tutorials for step-by-step guidance.
Slings are non-returnable and non-refundable, but if a mistake was made in production, we will gladly adjust or remake the sling at no charge.
Errors in Sling Manufacturing by Cascadia
If your sling was manufactured incorrectly by Cascadia Outdoor Cushions, we will make adjustments at no charge.
Requests for alterations must be made within 45 days of the invoice date to qualify for free adjustments.
Any adjustments requested after 45 days will be subject to additional fees at the discretion of our sewing manager.
Errors in Measuring by Customer
If a measuring error was made by the customer, we will work with you to adjust the sling size for the best possible fit.
Alteration fees range from $10 to $20 per sling, depending on the extent of the changes needed.
All alterations must be requested within 45 days of receiving the order.
After 45 days, alteration fees will be determined on a case-by-case basis.
Sling Alteration Request
If you have followed our patio sling installation instructions and still feel your replacement sling is too large or too small, you must contact us to obtain a Sling Alteration Request Number.
Our technical support team will review your installation process and compare your original measurements to the final sling size.
If an alteration is required, you will be assigned a Sling Alteration Request Number to include when returning your slings for adjustments.
DO NOT return your slings without an assigned Sling Alteration Request Number.
Sling Alteration Tolerances
Because replacement sling fabric has a natural stretch, small variations in size do not require alterations.
We will not alter slings if the final width is within ± ¼ inch or if the length is within ± ½ inch of the original measurements.
If your sling is slightly too wide, we can send you additional sling spline, which will help tighten the fit.
Sling Installation – Important Information
Installing a new sling requires complete disassembly of the chair or chaise lounge.
Loosen the bolts at the back of the chair to allow the sling rails to fall away, making installation easier.
The new sling will be tight and must be stretched across the frame to achieve a proper fit.
We offer a low-cost spreader tool to help with stabilizer bar installation, ensuring an easier and smoother process.
Please view our sling installation videos before installing your replacement slings.
Why Choose Cascadia Outdoor Cushions for Your Replacement Slings?
At Cascadia Outdoor Cushions, we are committed to providing:
✔ High-quality, custom-fit replacement slings designed for durability and long-lasting performance.
✔ Expert customer support to help with measuring, fabric selection, and installation guidance.
✔ Premium outdoor fabrics with manufacturer-backed warranties to ensure maximum weather resistance.
✔ Flexible alteration options to help correct sizing issues for a perfect fit.
If you need assistance with measuring, installation, or alterations, we are here to help! Contact 1-866-638-6416 to speak with one of our specialists.
