Terms & Conditions
Custom Outdoor Cushions, Pillows & Replacement Slings – Terms and Conditions
Effective Date: May 25, 2026
Before You Order
Please read carefully before placing your order. By purchasing from Cascadia Outdoor Cushions, a DBA of Cascadia Design Group (“Cascadia,” “we,” “our,” or “us”), you agree to the following Terms and Conditions. These policies contain important information regarding custom manufacturing, lead times, fabric selection, shipping, warranties, returns, and customer responsibilities.
Because every cushion, pillow, and replacement sling we produce is custom-built specifically for your order, we strongly encourage customers to carefully review all measurements, cushion styles, fabric selections, and product options before purchasing. Unlike mass-produced inventory products, custom outdoor cushions are individually manufactured based on the exact specifications you provide.
We highly recommend ordering fabric samples whenever color, texture, or pattern is important to your project. Outdoor fabrics can appear very different depending on lighting conditions, surrounding colors, monitor calibration, and device screen settings. Viewing actual fabric samples is the best way to ensure confidence in your final selection.
It is also important to plan ahead when ordering custom cushions. While we provide estimated lead times, production schedules can vary depending on seasonal demand, fabric availability, manufacturing capacity, and shipping carrier schedules.
Our goal is simple: to create custom outdoor cushions and slings that fit beautifully, perform well, and provide long-lasting comfort and durability. Taking a few extra minutes to carefully review your selections before ordering helps ensure the final product meets your expectations.
If you have any questions before placing your order, we are always happy to help guide you through the process.
Custom-Made Product Policy
All cushions, pillows, and replacement slings sold by Cascadia Outdoor Cushions are custom-made to order based on the customer’s specifications, measurements, fabric selections, and style options.
Because these products are individually manufactured specifically for each customer, they are considered custom products and are non-returnable, non-exchangeable, and non-refundable once production has begun. This policy applies regardless of fabric selection, style choice, or custom dimensions.
Custom manufacturing begins shortly after your order is placed, including fabric allocation, material purchasing, cutting schedules, and production planning. For this reason, customers should carefully review all order details before completing their purchase.
Customer Responsibilities Before Ordering
By placing an order with Cascadia Outdoor Cushions, you acknowledge and agree that you are responsible for verifying all measurements, specifications, and product selections before purchasing.
This includes reviewing cushion styles, seam placement, piping options, ties, thickness selections, hinge locations, and overall dimensions. Customers should not rely solely on old cushions for measurements, as foam compression, fabric stretching, and age can affect the accuracy of existing cushions.
We also strongly encourage customers to order fabric samples whenever color or texture is important. Fabric appearance can vary significantly based on lighting, device screens, and surrounding décor.
Additionally, comfort preferences are subjective. Cushion firmness, softness, and seating comfort can vary from person to person and are not considered product defects.
Special-Order & Custom Fabrics
Special-order fabrics include any fabrics not listed as standard selections directly on the product page. These fabrics are purchased specifically for the individual customer order and often require additional sourcing or ordering directly from the fabric mill.
Because these materials are specially ordered and allocated specifically for your project, they are non-returnable and non-refundable under all circumstances once ordered.
Customers should carefully review all fabric selections and sample materials prior to ordering special-order fabrics.
Customer’s Own Material (COM)
For Customer’s Own Material (COM) orders, Cascadia Outdoor Cushions is responsible only for the cutting and sewing of the provided material.
We are not responsible for the quality, durability, UV resistance, colorfastness, or long-term performance of customer-supplied fabrics. Additionally, we are not responsible for dye lot inconsistencies, fabric flaws, insufficient yardage, pattern alignment limitations, or material shortages.
If replacement fabric or additional yardage is required during production, the customer is responsible for supplying additional material at their own expense.
Fabric Direction & Pattern Layout
Fabric direction, pattern orientation, stripe alignment, and overall pattern layout are determined by the manufacturer based on standard upholstery practices, product construction requirements, and material yield efficiency.
Because outdoor fabrics vary significantly in weave, repeat, scale, and direction, slight variations in pattern placement or orientation are normal and are not considered manufacturing defects.
Customers are encouraged to review fabric samples carefully and request clarification before ordering if pattern direction or layout is especially important to their project.
Lead Times & Delivery Expectations
All lead times provided by Cascadia Outdoor Cushions are estimates only and are not guaranteed delivery dates. Production timing can vary depending on fabric availability, seasonal demand, manufacturing schedules, shipping carrier delays, and overall order volume.
If your project is tied to a specific event, installation date, vacation property, or seasonal deadline, we strongly recommend ordering well in advance.
A quoted lead time, such as 4–6 weeks or 6–8 weeks, means your order is expected to ship within that approximate timeframe, not necessarily on an exact date. Shipping transit time is additional and varies based on carrier schedules and delivery location.
Fabric Availability
Production delays may occasionally occur due to fabric mill backorders, shipping interruptions, or supply chain delays affecting outdoor fabric manufacturers.
If your selected fabric becomes temporarily unavailable, we may offer similar alternative fabric options or place the order on hold until the original material becomes available.
Because every custom cushion is built using the customer’s selected fabric, production cannot begin until the required material has arrived at the manufacturing facility.
Order Status During Production
Once your order enters production, it remains in manufacturing until completed and shipped. Because custom cushion manufacturers generally do not provide incremental production updates, we do not provide interim status updates during this phase.
Customers will receive tracking information immediately once the order has shipped. We appreciate your patience during the custom manufacturing process.
Multiple Factories & Split Shipments
Cascadia Outdoor Cushions works with multiple manufacturing facilities across the United States that specialize in different types of outdoor cushions, pillows, and replacement slings.
As a result, orders may be produced at different factory locations, shipped separately, and delivered on different dates depending on the products included in the order.
This is completely normal for custom-manufactured products and helps ensure that each item is built by the production team best suited for that specific product category.
Order Changes & Cancellations
Changes or cancellations must be requested within one (1) business day of placing your order.
Once fabric has been allocated, ordered, cut, or production scheduling has begun, the order cannot be changed, canceled, refunded, or modified in any way.
Because all products are custom-made specifically for the customer, materials and production resources are committed very quickly after an order is placed.
Shipping Damage
All packages should be inspected immediately upon delivery. Any shipping damage must be reported within two (2) business days of receipt.
Damage claims must include clear photos of the damaged product, photos of the original packaging, and retention of all packaging materials for carrier inspection purposes.
Failure to report shipping damage within the required timeframe may result in denial of the shipping claim.
Warranty Information
Cushions
Cascadia Outdoor Cushions provides a one (1) year warranty against defects in materials and workmanship on custom cushions.
Replacement Slings
Replacement slings include a one (1) year workmanship warranty. Sling fabrics themselves carry separate manufacturer warranties based on the specific fabric supplier.
Fabric Warranties
Many premium outdoor fabrics include separate manufacturer warranties, including:
Sunbrella® – 5 Years
Outdura® – 5 Years
Revolution® – 5 Years
Tempotest® – 6 Years
Manufacturer warranties are subject to each fabric company’s terms and conditions and generally do not cover normal wear and tear, improper cleaning methods, environmental exposure, mildew, chemical damage, or acts of nature.
Limitation of Liability
To the fullest extent permitted by law, Cascadia Outdoor Cushions shall not be liable for customer-provided measurement errors, delays caused by manufacturers or fabric suppliers, or indirect, incidental, or consequential damages arising from the use or inability to use the product.
This includes loss of use, inconvenience, dissatisfaction based on subjective comfort preferences, project delays, or environmental conditions beyond our control.
In all cases, Cascadia’s total liability shall not exceed the amount originally paid for the product.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Washington, without regard to conflict of law principles.
Frequently Asked Questions
Are custom cushions returnable?
No. All cushions, pillows, and replacement slings sold by Cascadia Outdoor Cushions are custom-made to order based on your specific measurements, fabric selections, and product options. Because these products are manufactured specifically for your order, they are non-returnable and non-refundable once production has begun.
We strongly encourage customers to carefully review all measurements, styles, and fabric selections before placing an order to help ensure the final product meets expectations.
Are lead times guaranteed?
No. All quoted lead times are estimates only and are not guaranteed delivery dates. Production timing can vary depending on fabric availability, seasonal demand, manufacturing schedules, and overall order volume.
While we work hard to complete orders as efficiently as possible, custom outdoor cushions are individually handcrafted products, and timelines may fluctuate throughout the year.
Does shipping time count in lead time?
No. Shipping transit time is separate from production lead time and is not included in quoted manufacturing estimates.
For example, a quoted lead time of 6–8 weeks refers to the estimated production timeframe before the order ships. Actual delivery timing will also depend on carrier transit schedules, delivery location, weather conditions, and shipping network delays.
Why haven’t I received an update?
Orders remain in active production until completed. Because custom cushion manufacturers generally do not provide incremental production milestones, we do not send routine updates during the manufacturing process.
Once your order ships, you will immediately receive a shipping confirmation email with tracking information. We appreciate your patience while your custom cushions or slings are being handcrafted.
Can my order arrive separately?
Yes. Cascadia Outdoor Cushions works with multiple manufacturing facilities across the United States, and different products within the same order may be produced at different locations.
Because of this, orders may ship separately, arrive in multiple boxes, or be delivered on different dates. This is completely normal for custom-manufactured products.
What if I measured incorrectly?
Customers are responsible for verifying all measurements and specifications before placing an order. Because custom cushions are built specifically to the measurements provided, measurement errors are not covered under warranty or return policies.
If incorrect measurements are submitted, corrections or replacement cushions would be the responsibility of the customer and would require a new order at the customer’s expense.
Should I order fabric samples?
Yes. We strongly recommend ordering fabric samples whenever color, texture, or pattern is important to your project.
Outdoor fabrics can appear very different depending on lighting conditions, device screens, monitor calibration, surrounding décor, and natural outdoor sunlight. Viewing actual fabric samples is the best way to confidently select the right material for your outdoor furniture.
What if my order arrives damaged?
All packages should be inspected immediately upon delivery. Any shipping damage must be reported within two (2) business days and should include photos of the damaged product, photos of the packaging, and retention of all original packaging materials.
Prompt reporting is important because shipping carriers often require documentation within a limited timeframe in order to process damage claims.
Is fabric direction a defect?
No. Fabric direction, stripe orientation, seam placement, and overall pattern layout are determined by the manufacturer using standard upholstery practices and material yield considerations.
Because outdoor fabrics vary in weave, pattern repeat, and construction, slight variations in orientation or pattern placement are considered normal and are not considered manufacturing defects.
Can I cancel my order?
Orders may only be canceled within one (1) business day of being placed and before fabric has been allocated, ordered, or cut.
Once production preparation begins, the order cannot be canceled, changed, refunded, or modified because materials and manufacturing resources have already been committed specifically to your custom order.
| Terms & Conditions Topic | Policy Summary | What Customers Should Know |
|---|---|---|
| Agreement to Terms | By purchasing from Cascadia Outdoor Cushions, a DBA of Cascadia Design Group, customers agree to the stated Terms and Conditions. | These policies explain important information about custom orders, lead times, shipping, returns, warranties, fabric selection, and customer responsibilities. |
| Before You Order | Customers should carefully review all measurements, cushion styles, product options, and fabric selections before placing an order. | Custom cushions, pillows, and replacement slings are made specifically for each order and cannot be treated like off-the-shelf products. |
| Fabric Samples | Ordering fabric samples is strongly recommended when color, texture, pattern, or fabric feel is important. | Outdoor fabrics can appear different depending on lighting, screen settings, monitor calibration, surrounding colors, and outdoor conditions. |
| Custom-Made Product Policy | All cushions, pillows, and replacement slings are custom-made to order based on customer specifications. | Because these products are built specifically for each customer, they are non-returnable, non-exchangeable, and non-refundable once production has begun. |
| Customer Measurements | Customers are responsible for verifying all dimensions, measurements, and product specifications before ordering. | Incorrect measurements are the customer’s responsibility and may require a new order at the customer’s expense. |
| Old Cushion Measurements | Customers should not rely only on old cushions for measurements. | Old cushions may be compressed, stretched, distorted, or no longer match the original intended size. |
| Style & Option Review | Customers should review cushion style, seams, ties, thickness, piping, hinge placement, and other selected options before purchasing. | These selections affect the final look, fit, comfort, and function of the finished product. |
| Comfort Preferences | Comfort is subjective and may vary from person to person. | Firmness, softness, cushion feel, and personal seating preference are not considered product defects. |
| Special-Order Fabrics | Special-order fabrics are fabrics not listed as standard selections on the product page. | These fabrics are purchased specifically for the customer’s order and are non-returnable and non-refundable under all circumstances. |
| Customer’s Own Material | For COM orders, Cascadia is responsible for cutting and sewing only. | Cascadia is not responsible for customer-supplied fabric quality, durability, performance, defects, dye lot inconsistencies, shortages, or miscalculations. |
| Additional COM Fabric | If replacement or additional customer-supplied fabric is required, the customer must provide it at their own expense. | Production may be delayed if there is not enough usable fabric to complete the order. |
| Fabric Direction & Pattern Layout | Fabric direction, pattern placement, stripe orientation, and layout are determined by the manufacturer based on best practices and material yield. | Variations in fabric orientation or pattern placement are normal and are not considered manufacturing defects. |
| Lead Times | All lead times are estimates only and are not guaranteed delivery dates. | Production timing depends on fabric availability, seasonal demand, manufacturing schedules, and order volume. |
| Event or Deadline Orders | Customers should order well in advance if products are needed for a specific event, party, installation, or deadline. | A quoted lead time means the order is expected to ship within that range, not on an exact guaranteed date. |
| Shipping Time | Shipping transit time is additional and is not included in production lead times. | Delivery timing varies based on carrier schedules, delivery location, weather, and shipping network conditions. |
| Fabric Availability | Fabric mill backorders, supply chain issues, or discontinued fabrics may affect production timing. | If selected fabric becomes unavailable, Cascadia may offer alternatives or hold the order until the material becomes available. |
| Order Status During Production | Orders remain in production until completed. | Interim updates are not provided because manufacturers do not provide incremental production status. Tracking is sent once the order ships. |
| Multiple Factories | Cascadia works with multiple manufacturing facilities across the United States. | Orders may be produced at different locations depending on product type, construction method, and factory specialization. |
| Split Shipments | Orders may ship separately and be delivered on different dates. | This is normal for orders containing multiple custom products or items produced at different facilities. |
| Order Changes | Changes must be requested within one business day of placing the order. | Once fabric has been allocated, ordered, or cut, the order cannot be changed or modified. |
| Order Cancellations | Cancellations must be requested within one business day and before fabric has been allocated, ordered, or cut. | After production preparation begins, the order cannot be canceled, refunded, or reversed. |
| Shipping Damage | Packages must be inspected immediately upon delivery, and shipping damage must be reported within two business days. | Customers must provide photos of the damage, photos of packaging, and retain original packaging materials for the claim. |
| Damage Claim Timing | Failure to report damage within the required timeframe may result in denial of the claim. | Prompt inspection helps protect the customer’s ability to file a valid carrier or product claim. |
| Cushion Warranty | Custom cushions include a one-year warranty against defects in materials and workmanship. | Warranty coverage applies to qualifying manufacturing defects, not normal wear, misuse, or customer measurement errors. |
| Replacement Sling Warranty | Replacement slings include a one-year workmanship warranty. | Sling fabrics carry separate manufacturer warranties based on the specific fabric selected. |
| Fabric Warranties | Fabric warranties vary by manufacturer, including Sunbrella, Outdura, Revolution, and Tempotest. | Manufacturer warranty terms apply and may vary depending on fabric brand, application, care, and exposure conditions. |
| Sunbrella Fabric Warranty | Sunbrella fabrics carry a 5-year manufacturer warranty. | Coverage is subject to Sunbrella’s manufacturer warranty terms and exclusions. |
| Outdura Fabric Warranty | Outdura fabrics carry a 5-year manufacturer warranty. | Coverage is subject to Outdura’s manufacturer warranty terms and exclusions. |
| Revolution Fabric Warranty | Revolution fabrics carry a 5-year manufacturer warranty. | Coverage is subject to Revolution’s manufacturer warranty terms and exclusions. |
| Tempotest Fabric Warranty | Tempotest fabrics carry a 6-year manufacturer warranty. | Coverage is subject to Tempotest’s manufacturer warranty terms and exclusions. |
| Warranty Exclusions | Warranty claims do not cover normal wear and tear, improper care, improper cleaning, mildew, chemicals, environmental damage, or subjective dissatisfaction. | Outdoor products require proper care and are affected by sun, moisture, weather, pool chemicals, pets, body oils, and other environmental conditions. |
| Limitation of Liability | To the fullest extent permitted by law, Cascadia is not liable for measurement errors, supplier delays, manufacturer delays, indirect damages, incidental damages, or consequential damages. | This includes loss of use, inconvenience, project delays, or dissatisfaction based on personal preferences. |
| Maximum Liability | Cascadia’s total liability shall not exceed the amount paid for the product. | This limitation applies to claims related to the product, order, production, or delivery. |
| Governing Law | These Terms and Conditions are governed by the laws of the State of Washington. | Washington law applies without regard to conflict of law principles. |