Terms & Conditions
Custom Outdoor Cushions, Pillows & Replacement Slings – Terms and Conditions
Please read before placing your order. By purchasing from Cascadia Outdoor Cushions, you agree to the following Terms and Conditions. These policies outline important information regarding custom orders, lead times, fabric selection, returns, warranties, and customer responsibilities.
Custom-Made Product Policy
All cushions, pillows, and replacement slings are custom-made to order based on your specifications. Because these products are made specifically for you, they are non-returnable, non-exchangeable, and non-refundable once production has begun.
Customer Responsibilities Before Ordering
- Verify all measurements and specifications
- Review cushion style, ties, seams, and thickness
- Order fabric samples when color or texture matters
- Do not rely on old cushions for measurements
- Understand comfort preferences are subjective
Special-Order & Custom Fabrics
Special-order fabrics are any fabrics not listed as standard selections on the product page. These fabrics are purchased specifically for your order and are non-returnable and non-refundable.
Customer’s Own Material (COM)
For COM orders, Cascadia is responsible for cutting and sewing only. We are not responsible for the quality, durability, or cost of customer-supplied fabric. Replacement fabric must be provided by the customer if needed.
Fabric Direction & Pattern Layout
Fabric direction and pattern orientation are determined by the manufacturer and are not considered defects. Customers are responsible for reviewing samples and requesting clarification prior to ordering.
Lead Times & Delivery Expectations
Important: Lead Times Are Approximate
All lead times are estimates only and are not guaranteed. Production timing depends on fabric availability, seasonal demand, and manufacturing schedules. If your order is tied to a specific event or deadline, please order well in advance.
A quoted 6-week lead time means your order is expected to ship around that timeframe—not exactly at 6 weeks. Shipping time is additional and varies by location.
Fabric Availability
Delays may occur due to fabric mill backorders. If this happens, we may offer alternative fabrics or proceed once the material becomes available.
Order Status During Production
We do not provide updates during production. While we understand customers expect progress updates, the only available status during this phase is that your order is in production.
For example, if your lead time is 4–6 weeks and you contact us at week 3, the status will remain 4–6 weeks. You will receive tracking information once your order ships.
Multiple Factories & Split Shipments
Cascadia works with multiple manufacturing facilities across the USA. Different items may be produced at different locations, and your order may ship in multiple packages arriving on different days.
Order Changes & Cancellations
Changes or cancellations must be requested within one business day. Once fabric has been allocated or cut, orders cannot be canceled or refunded.
Shipping Damage
Inspect all packages upon arrival. Any damage must be reported within two business days with photos and original packaging retained.
Warranty Information
Cushions
One-year warranty against defects in materials and workmanship.
Replacement Slings
One-year warranty on workmanship. Sling fabrics carry a three-year manufacturer warranty.
Fabric Warranties
- Sunbrella® – 5 years
- Outdura® – 5 years
- Revolution® – 5 years
- Tempotest® – 6 years
Important Policy Summary
| Topic | Summary |
|---|---|
| Custom Products | All items are made to order and not stocked |
| Returns | No returns or refunds once production begins |
| Lead Times | Approximate only, not guaranteed |
| Shipping Time | Additional to production lead time |
| Order Updates | No updates during production |
| Multiple Shipments | Orders may arrive in separate packages |
| Measurements | Customer is responsible for accuracy |
| Fabric Samples | Strongly recommended before ordering |
| COM Fabric | Customer responsible for supplied fabric |
| Fabric Direction | Not considered a defect |
| Order Changes | Allowed within 1 business day only |
| Warranty | 1 year workmanship warranty |
Frequently Asked Questions
Are custom cushions returnable?
No. All custom products are made to order and cannot be returned or refunded.
Are lead times guaranteed?
No. Lead times are estimates and may vary.
Does shipping time count in lead time?
No. Shipping time is additional.
Why haven’t I received an update?
Orders remain in production until complete. Updates are sent only when shipped.
Can my order arrive separately?
Yes. Items may ship from different factories.
What if I measured incorrectly?
Customers are responsible for measurements. Corrections are at customer expense.
Should I order fabric samples?
Yes. This is strongly recommended to ensure color and texture accuracy.
What if my order arrives damaged?
Report within 2 business days with photos and packaging.
Is fabric direction a defect?
No. Fabric orientation is determined by the manufacturer.
Can I cancel my order?
Only within one business day and before fabric is cut.