SHIPPING & RETURNS
SHIPPING
Due to the size of most outdoor cushions and pillows, the most economical way to ship is by UPS Ground. Over the years, shipping rates have increased significantly. Cascadia Outdoor Cushions has no control over the shipping costs. Cushions might not be heavy, but shipping costs are calculated by dimensions. Our goal is to charge a reasonable amount for the cost to ship your outdoor cushions. We apologize if the rates seem high.
CUSTOM CUSHION BILLING AND RETURN POLICY
Custom Cushions are made to your order and to your specifications. These cushions are custom made and your credit card will be billed 100% of the total order once the order is placed. Lead time for Premium Cushion orders is usually 4-6 weeks. Custom Cushions are not returnable due to incorrect color, size or style. All cushions are custom made at the time of order.
Please measure carefully before placing your order. We are not responsible for inaccurate color matching based on the colors shown on your monitor. For truest color match please request color samples prior to ordering. If you are not sure which cushion will work for you, please call us at 214-638-6416 and we'll gladly help you determine the correct size and style for your furniture.
Custom outdoor cushions are non returnable and non refundable due to the wrong size ordered or wrong fabric color ordered. If the cushions were made incorrectly by Cascadia Outdoor Cushions, then we will determine how the cushions will be corrected and work with you on making the necessary
It is our goal to provide our customers with the best quality outdoor cushion product and we want you to be happy with our custom made products.
INCORRECT OUTDOOR CUSHION ORDER
If your replacement cushion order has been made incorrectly, please contact us immediately. We stand by our products and will work hard to correct the error and get new cushions or make repairs as quickly as possible.
CUSTOM CUSHION ORDER CANCELLATION
If you need to cancel your order, please do so within 3 working days of when the order is placed.
CHANGE OF FABRIC SELECTION
If you need to change your fabric selection, please do so within 3 working days of when the order is placed.
OUTDOOR CUSHION WARRANTY
All outdoor cushions have a one year warranty against manufacturing defects. If the fabric on a cushion, sling or umbrella becomes unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight and atmospheric chemicals within five (5) years of the date of purchase, we will repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued. This warranty does not cover normal care and cleaning, damage from misuse or abuse, improper installation, or costs associated with replacement of the fabric, including labor and installation. Mildew and mold grow on dirt, pollen and other organic matter; so simple routine cleanings will prevent them from forming on fabrics. Helpful hints for removing mold and mildew are provided on our cleaning page. Any failures in stitching, zippers, sling rails, cording, buttons, cushion foam or other areas of workmanship will be warrantied for one year. The fabric will not be warrantied if deterioration, discoloration, fading, etc. is due to chemicals, cleaning products, sun lotions et al, use in commercial settings, extreme heat or sunlight.
Each outdoor fabric manufacturer has their own warranty.
Sunbrella Fabric has a 5 year limited warranty.
REPLACEMENT SLING WARRANTY
Replacement Slings have a 1 year warranty against manufacturing defects. The sling fabric is covered by the manufacturers warranty which is 3 years.
REPLACEMENT SLING RETURN POLICY
Custom replacement slings are non returnable and non refundable due to inability to install.
SLING BILLING AND RETURN POLICY
We want you to be happy with your replacement sling order. If you are having trouble getting your slings to fit, please call us at 1-866-638-6416. We will work with you to make sure your slings are made to the correct size.
CUSTOM MADE REPLACEMENT SLINGS BILLING POLICY
Custom sling orders are charged to the customer's credit card upon receipt of the order. All replacement slings are made to your specific measurements and color preference. Replacement slings cannot be restocked or resold. For this reason, custom made patio furniture slings are not returnable or refundable due to incorrect size, color or the inability to install. Although you cannot return the slings, we will make every effort to adjust or correct the sling as needed. Please measure carefully prior to placing your order and watch our sling measuring and installation videos for complete and detailed instructions.
If a mistake was made and you do need to return a sling.
SLING FABRIC COLORS
We are not responsible for inaccurate color matching based on the colors shown on your monitor.
SLING SIZE DISCREPANCY
PLEASE TRY INSTALLING YOUR SLING BEFORE YOU CALL US! Do not compare the size of your new sling to your old sling. It will not be the same. Old slings have stretched over time. Your new sling will appear smaller than your original sling. If you are experiencing trouble installing your new sling, please watch our online sling installation video. Slings are non-returnable and non-refundable. If we have made your slings incorrectly, we will gladly make adjustments at no charge. If you, the customer, has made an error when measuring, we will gladly work with you to make the necessary adjustments. We want your slings to fit and our customers to be happy with our product. Additional labor fees (if any) will be determined on a case-by-case basis.
ERROR IN SLING MANUFACTURING BY CASCADIA
We will make adjustments at no charge to slings purchased from us if the errors in question were made in our shops. Requests for adjustments must be made within 45 days from the date of invoice to be eligible for adjustments at no charge.
ERROR MEASURING BY CUSTOMER
For customer errors, fees from $10 to $20 per sling will be assessed depending on the extent of alterations. All adjustments and alterations to slings must be made within 45 days from date order received. After 45 days, alteration fees will be at the discretion of the sewing manager.
SLING ALTERATION REQUEST
If you have followed our patio sling installation instructions completely, and still feel your replacement patio sling is still too small or too large, you MUST call us to obtain a Sling Alteration Request Number. Our technical staff will discuss your installation methods and compare the measurements you provided with the final sling size to determine if alteration is required. A Sling Alteration Request number will be assigned to your order. Please complete the information on our Sling Alteration Request form and include the paperwork inside the package when you return your slings for alteration.
Sling Alteration Request
SLING ALTERATION TOLERANCES.
Your replacement sling fabric has a lot of stretch. We will NOT make alterations to sling length if our final sling size is PLUS or MINUS ¼" in width or PLUS or MINUS ½" in length. You should be able to stretch your sling to make up the difference in the width or the length. If the sling is just a bit too wide, we can send you additional sling spline which will help tighten the sling on the frame. DO NOT return your slings without a SLING ALTERATION REQUEST number. PLEASE TRY TO INSTALL YOUR SLINGS BEFORE YOU CALL US!
Sling Width - Important Information About Sling Installation!!!! Please Read
You must completely disassemble your patio chair or chaise to install new slings. You MUST loosen the bolts at the back of the chair or chaise so the sling rails will fall away. You will not be able to install your new sling unless you follow our installation instructions. We also provide a low cost spreader tool for purchase which will assist you in installing the spreader or stabilizer bar at the back of the chair frame. The new sling will be very tight and must be stretched across the frame. Please view our sling installation videos on the web site before installing.